Madrigal Partners vs. Capgemini: Specialized Excellence vs. Global Scale

The Scale Paradox: When Bigger Isn't Better

Capgemini brings 340,000 employees and global reach to every engagement. Madrigal Partners brings something more valuable: deep expertise and the industry's only Lifetime Guarantee. Let's explore why scale often works against you in Salesforce implementations.

Company Comparison

Capgemini

• French multinational with €22.5 billion revenue
• 340,000 employees across 50+ countries
• Salesforce is one of hundreds of services
• Acquired multiple firms to build Salesforce practice
• Standard warranties with costly support models

Madrigal Partners

• Salesforce-exclusive boutique consultancy
• Founded by Salesforce veterans
• 100% certified expert team
• Single focus: Salesforce excellence
• Revolutionary Lifetime Guarantee on all work

The Offshore Reality

What Capgemini's 'global delivery model' really means:

Capgemini's Offshore Economics:

• 70% of work done in offshore centers
• Time zone challenges (calls at 10 PM your time)
• Communication barriers beyond language
• Quality varies dramatically by location
• Your IP scattered across continents

Madrigal's Onshore Excellence:

• 100% onshore, same time zone delivery
• Direct communication with decision makers
• Cultural alignment and business understanding
• Consistent quality guaranteed for life
• Your IP protected and consolidated

Client feedback: 'With Capgemini, I spent more time managing offshore teams than managing my business. Madrigal just delivered.'

The Acquisition Frankenstein

Capgemini built their Salesforce practice through acquisitions:

• Each acquisition brought different methodologies
• Inconsistent quality between legacy firms
• Internal politics affect your project
• You never know which 'Capgemini' you're getting

Versus Madrigal's organic growth:

• One methodology refined over 500+ implementations
• Consistent approach and quality standards
• No internal politics, just client focus
• Every project gets our best team

Financial Services Cloud Depth

Capgemini's FSC Claims:

• Generic financial services knowledge
• FSC treated as just another cloud
• Relies on partner enablement materials
• Learn-as-they-go approach

Madrigal's FSC Reality:

• Recognized FSC specialization
• Team members who helped shape FSC
• Pre-built accelerators for common scenarios
• Deep regulatory and compliance expertise

Real example: A private bank switched from Capgemini to Madrigal after 8 months of FSC struggles. We delivered in 12 weeks what they couldn't in 8 months.

True Cost Analysis

Capgemini Engagement Costs:

• Blended rate appears reasonable: $195/hour
• Hidden costs: rework from offshore errors
• Communication overhead: 30% productivity loss
• Post-warranty fixes: $250-350/hour
• Annual support: $250K-500K minimum

Madrigal Value Proposition:

• Transparent senior rates
• No hidden rework costs
• Direct communication = higher productivity
• Lifetime Guarantee = $0 fix costs
• Optional managed services only

5-Year TCO Comparison (Mid-size FSC):

• Capgemini: $2.3M total
• Madrigal: $1.1M total
• Savings: $1.2M (52%)

Agentforce & Innovation

Capgemini's Innovation Challenge:

• Slow to adopt new Salesforce features
• Risk-averse approach to innovation
• Committees and approvals for everything
• By the book implementations only

Madrigal's Innovation Leadership:

• First partner to guarantee Agentforce
• Direct line to Salesforce product teams
• Rapid adoption of new capabilities
• Innovation protected by Lifetime Guarantee

Project Delivery Comparison

Capgemini Project Reality:

• Week 1-4: Mobilization and planning
• Week 5-12: Requirements gathering
• Week 13-20: Design documents
• Week 21-40: Development (mostly offshore)
• Week 41-48: Testing and fixes
• Week 49-52: Deployment

Madrigal Agile Delivery:

• Week 1: Discovery and prioritization
• Week 2: First working software
• Week 3-10: Iterative development with feedback
• Week 11-12: Training and deployment
• Week 13+: Value realized

Client References Tell All

What Capgemini Clients Say:

• 'Felt like a factory, not a partnership'
• 'Too many cooks in the kitchen'
• 'Offshore team turnover was constant'
• 'Death by documentation'

What Madrigal Clients Report:

• 'Refreshingly direct and efficient'
• 'Every team member was an expert'
• 'Lifetime Guarantee gave our CFO confidence'
• 'Delivered 3x faster than projected'

Decision Framework

Choose Capgemini when:

• You need presence in 50+ countries
• Multi-vendor governance requires large firms
• Offshore delivery aligns with your model
• You value size over specialization

Choose Madrigal Partners when:

• Salesforce expertise depth matters
• You want senior experts, not pyramids
• Direct communication is valued
• Lifetime Guarantee protection appeals
• Results beat bureaucracy

A Story Worth Sharing

'Capgemini sold us on their global scale and offshore pricing. What we got was a disaster—miscommunication, quality issues, and a system that barely worked. Their fix? A $400K 'remediation' project. We fired them, hired Madrigal, and they rebuilt everything in 3 months. The Lifetime Guarantee means we'll never face that situation again. Should have gone boutique from the start.' - CIO, Regional Insurance Company

The Uncomfortable Truth

In Salesforce consulting, scale is often a liability, not an asset. You don't need 340,000 people—you need 5 experts who guarantee their work forever.

Choose accordingly.

Ready for a partner that puts expertise over size? Contact Madrigal Partners today.